Welcome to Swift Pickup & Logistics (“Swift”, “we”, “our”, or “us”). By accessing or using our mobile
application and services, you agree to the terms set forth below.
Overview of Services
- On-demand ride-hailing and package delivery services.
- Bill payments (e.g., airtime, data, subscriptions, utilities).
- An in-app wallet system that allows deposits, withdrawals, and seamless payment for all services.
Eligibility
You must be at least 15 years old and legally capable to enter into a binding agreement to use our services.
User Accounts
- Users must create an account to access services.
- Users are responsible for safeguarding their login credentials.
- Providing false or misleading information may result in account suspension.
Wallet & Payments
- Users can deposit money into their Swift wallet using supported payment methods.
- Wallet funds can be used to pay for rides, deliveries, and bill services.
- Withdrawals can be made to the user’s linked bank account, subject to verification.
- Swift may charge small transaction or service fees.
Ride and Delivery Services
- Users may book rides or deliveries through the app.
- Prices are calculated based on distance, service type, time, and other factors.
- Riders and drivers are expected to behave respectfully and complete all services responsibly.
- Package deliveries must not contain illegal or restricted items.
- For package deliveries valued above ₦50,000, users are required to notify Swift before dispatch. In the
event of loss or damage, compensation will be limited to a maximum of ₦50,000, regardless of the item's
declared value.
Bill Payment Services
- Airtime and Data
- TV subscriptions (e.g., DStv, GOtv)
- Electricity bills
- Internet or other digital services
All bill transactions are processed through trusted third-party providers.
Cancellation and Refunds
- Rides or deliveries may be cancelled before assignment. Some cancellations may attract a fee.
- Refunds for wallet deposits or failed bill payments will be processed after verification, typically within
5–7 business days.
Prohibited Uses
- Use the app for illegal activity
- Send or transport prohibited items (e.g., weapons, drugs, hazardous materials)
- Attempt to hack, reverse engineer, or interfere with app systems
Account Suspension
Swift may suspend or terminate accounts for:
- Fraudulent activities
- Repeated cancellations or abuse
- Violation of these Terms or any applicable laws
Liability
Swift is not liable for:
- Losses from incorrect bill payment details
- Delays or disruptions due to third-party services
- Package damage due to poor packaging
- Unauthorized access due to negligence
Modifications
We may update these Terms at any time. Continued use means acceptance of the latest version.
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, and disputes shall be settled under
Nigerian jurisdiction.
Contact
Email: support@swiftpickup.ng
Phone: +234 567 9101 112
